Questions & Answers
SHIPPING & RETURNS
Within Germany: 4.90€ (Free shipping from 100€ order value)
To Austria, Netherlands, Belgium, Luxembourg, Poland, Czech Republic, Hungary: 5,90€€ (Free shipping from 150€ order value)
Germany: 1-2 business days
Outside Germany: usually 3-5 business days. Depending on the country of delivery, you will receive a confirmation email with the tracking code after your order has been shipped.
Of course you can return the goods to us. Please note that the return must be delivered to the post office within 14 days after receipt of the package and that the returned items are in perfect condition.
Within Germany: You can send the package back to us free of charge. You will receive the return label in our returns portal.
Outside Germany: Please understand that the cost of returning goods from abroad must be borne by you.
In the event of a return or exchange, you can now conveniently access our paperless online returns portal. Click here.
You want to have the garment in another size? No problem! Just use our paperless returns portal. Click here.
Unfortunately, it is not possible to cancel your order yourself, but our customer service can do it for you. Simply contact us via live chat, phone 0251 297930-90 or by email to firstname.lastname@example.org.
STORE & PAYMENT
If you are unsure between two sizes, you can always reach us via live chat, by phone 0251 297930-90 or by email to email@example.com. We will be happy to help you find the right size for you.
Simple, secure and fast: with us you have all payment options. Whether PayPal, credit card, Klarna, Apple Pay, Amazon Pay or Google Pay.
At the very bottom of our home page you will find a section where you can subscribe to our newsletter.
If the return is approved, your refund will be processed within 1-3 business days of receiving the returned item in the same manner as the original payment method.
On the inside of each item is a care label that gives you all the instructions for optimal care. We recommend airing the items more often instead of washing them directly. If you wash them, use (sustainable) mild detergent and slow spin. You can also do without the dryer more often and rather use the fresh air for drying.
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PS: If you sign up for our newsletter, you will receive a 10% coupon for your next order.
You can enter the discount code at checkout after you have added the item(s) to your cart and clicked "Checkout Securely Now ".
We are self-made with design in Münster and produce exclusively in Portugal, where workers enjoy fair working conditions and wages. With the sewn-in QR codes you can convince yourself of the transparency of our production and supply chains. Also our certifications by GOTS and PETA-Approved give you security in your purchase decision. We are constantly working to offer you even more transparency. You can find more details in our "Production" section.
Since this year we have been working as a social project with Westfalenfleiß GmbH from Münster. We pass on samples, fabric swatches and fabric remnants from production to the sewing workshop, where they are processed into scrunchies. It makes us happy that we can reuse fabrics via upcycling that would otherwise have found no further use.