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SHIPPING & RETURNS
We ship (almost) everywhere. You can find more information on our shipping page. Click here.
Within Germany: €4.90 (free shipping for orders over €100)
To Austria, Netherlands, Belgium, Luxembourg, Poland, Czech Republic, Hungary: €5.90 (free shipping for orders over €150)
Germany: 1-2 working days
Outside Germany: usually 3-5 working days. Depending on the delivery country, you will receive a confirmation email with the tracking code after your order has been shipped.
Of course you can send the goods back to us. Please note that the return must be made within 14 days after receipt of the package must be delivered to the post office and that the returned items are in perfect condition.
Within Germany: You can send the package back to us free of charge. You can get the return label in our returns portal.
Outside Germany: Please understand that you must bear the costs of returning the goods from abroad.
In the event of a return or exchange, you can now easily access our paperless online returns portal . Click here.
Would you like the garment in a different size? No problem! Simply use our paperless returns portal. Click here.
Unfortunately, it is not possible to cancel your order yourself, but our customer service can do this for you. Simply contact us via live chat, telephone 0251 297930-90 or email shop@story-of-mine.com
Your order must be received by 12 p.m. so that we can deliver your package with express shipping on the next working day.
SHOP & PAYMENT
If you are unsure between two sizes, you can contact us at any time via live chat, by phone on 0251 297930-90 or by email at shop@story-of-mine.com. We'll be happy to help you find the right size for you.
Simple, secure and fast: with us you have all payment options. No matter whether PayPal, credit card, Klarna, Apple Pay, Amazon Pay or Google Pay.
At the very bottom of our homepage you will find an area where you can subscribe to our newsletter.
If the return is approved, your refund will be processed in the same manner as the original payment method within 1-3 business days of receipt of the returned item.
GENERALLY
- Purchase : You decide on a piece of clothing from Story of Mine and buy it online or from us in the Münster showroom.
- Quality Guarantee : With the purchase, each garment has a lifetime quality guarantee. This means that if it breaks or doesn't meet our quality standards, it can always be returned or exchanged.
- Use : You use the garment as usual and wash it according to the care label.
- Returns : If the garment breaks or does not meet quality standards, you can return it. To do this, you contact our customer service and indicate what is wrong with the garment. Customer service will then initiate the return.
- Inspection : The returned garment will be inspected by us to determine if it is actually defective or not up to quality standards.
- Replacement or Repair: If this is the case, it will either be repaired or replaced with a new one. If the garment is repaired, it will be sent back to you as soon as possible. If the item is replaced (the item must still be available for this), it will also be sent to you as soon as possible.
No Guarantee: However, if the garment has been damaged intentionally or the damage is due to improper cleaning, the quality guarantee will not apply.
There is a care label on the inside of each item that gives you all the information you need for optimal care. We recommend airing the items more often instead of washing them directly. When you wash them, use (sustainable) mild detergent and a slow spin. You can also avoid using the dryer more often and use the fresh air for drying.
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PS: If you sign up for our newsletter, you will receive a 10% voucher for your next order.
You can enter the discount code at checkout after adding the item(s) to your shopping cart and clicking on “Checkout now.”
We are self-made with design in Münster and produce exclusively in Portugal, where the workers enjoy fair working conditions and wages. With the sewn-in QR codes you can convince yourself of the transparency of our production and supply chains. Our GOTS certifications also give you security in your purchasing decision. We are constantly working on being able to offer you even more transparency. You can find further details in our “ Production ” section.
Since this year we have been working as a social project with Westfalenfleiß GmbH from Münster. We pass on samples, fabric samples and fabric scraps from production to the sewing workshop, where they are made into scrunchies. It makes us happy that we can upcycle materials that would otherwise no longer be used.