Right of withdrawal

The cancellation period is 14 days from the day on which you or a third party named by you who is not the carrier took possession of the goods.

In order to exercise your right of withdrawal, you must contact us (STORY OF MINE GmbH & Co. KG, Königsbergerstraße 259, 48157 Münster, Germany, info@story-of-mine.com, telephone: +49251 297930-90) by means of a clear statement (e.g (e.g. a letter sent by post, fax or email) to inform you of your decision to withdraw from this contract. You can use the attached sample cancellation form, although this is not mandatory.

In order to exercise your right of withdrawal, you must register the return of the goods to be withdrawn via our returns portal.

To the returns portal

In order to meet the cancellation period, it is sufficient that you send the notification of your exercise of the right of cancellation before the cancellation period expires.

2nd choice items can be revoked, but are not considered a complaint. A refund is excluded. An exchange or a goods voucher is possible here.

Consequences of revocation
If you cancel this contract, we will refund to you all payments received from you, including delivery costs (except for any additional costs arising from you choosing a method of delivery other than the cheapest standard delivery offered by us have) to be repaid immediately and at the latest within fourteen days from the day on which we received notification of your cancellation of this contract. For this repayment we use the same payment method that you used for the original transaction, unless something different was expressly agreed with you; under no circumstances will you be charged any fees as a result of this repayment. We may refuse repayment until we have received the goods back or until you have provided evidence that you have sent the goods back, whichever is the earlier.

In any case, you will have the goods within 14 days from the day on which you took possession of the goods to be returned or handed over to us. The deadline is met if you receive the goods before the deadline of 14 Send in days. You are only liable for any loss in value of the goods if this loss in value is due to the handling other than what is necessary to establish the nature, characteristics and functionality of the goods.

Within Germany: Unfortunately, we cannot offer free returns at the moment. We charge a flat rate of 2.95 euros per order for returns from Germany.

Outside of Germany : Please understand that you must bear the costs of returning the goods from abroad .

Cancellation policy created with the Trusted Shops legal copywriter in cooperation with Wilde Beuger Solmecke Rechtsanwälte.