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The revocation period is 14 days from the day on which you or a third party named by you, who is not the carrier, has or has taken possession of the goods.

To exercise your right of withdrawal, you must notify us (STORY OF MINE GmbH & Co. KG, Königsbergerstraße 259, 48157 Münster, Germany, info@story-of-mine.com, phone: +49251 297930-90) about your decision to revoke this contract by means of a clear declaration (e.g. a letter sent by mail, fax or e-mail). For this purpose, you may use the enclosed sample revocation form, which, however, is not mandatory.

To comply with the withdrawal period, it is sufficient that you send the notice of exercise of the right of withdrawal before the expiry of the withdrawal period.

2nd choice items can be revoked, but are not considered a complaint. A refund is excluded. An exchange or a goods voucher are possible here.

Consequences of the revocation

If you revoke this contract, we shall reimburse you all payments we have received from you, including delivery costs (with the exception of additional costs resulting from the fact that you have chosen a type of delivery other than the cheapest standard delivery offered by us), without undue delay and no later than within fourteen days from the day on which we received the notification of your revocation of this contract. For this repayment, we will use the same means of payment that you used for the original transaction, unless expressly agreed otherwise with you; in no case will you be charged any fees because of this repayment. We may refuse repayment until we have received the goods back or until you have provided proof that you have returned the goods, whichever is the earlier.

In any case, you must return or hand over the goods to us within 14 days at the latest from the day on which you took possession of the goods. The deadline is met if you send the goods before the expiry of the 14-day period. You will only have to pay for any loss in value of the goods if this loss in value is due to handling of the goods that is not necessary for testing the condition, properties and functioning of the goods.

We bear the direct costs of returning the goods if the return takes place within Germany.

Cancellation policy created with Trusted Shops Rechtstexter in cooperation with Wilde Beuger Solmecke Rechtsanwälte.

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